往届会议现场:
本届已确认的来自国内外的发言人阵容:
第一天议程
3月11日 周一 早上0830 签到并领取资料
0900-0920 Opening Remarks: Technology drives the customer care to be Profit Center
开幕词 技术进步推动售后服务向利润中心演进
Chair Chen Liang
Managing Director, Barkawi China
主持 董事总经理,巴卡维中国
0920-0945 Integrated IoT into the Service Business
在物联网的时代下服务是一门生意!
Andreas Reddemann
Vice President Global Service Food, Aftermarket and Service, TOMRA Sorting GmbH
全球后市场和服务副总裁,德国陶朗
0945-1015 Leveraging IoT, Service and Data
物联网,服务和客户数据的管理
Juha Pankakoski
Global Executive Vice President Technologies, Konecranes Plc
全球科技副总裁,芬兰科尼起重机
1015-1040 Digital Transformation in traditional manufacturing company
车联网及传统制造业的数字化转型之路
Steven Tang
China General Manager, Telematics and Digital, Cummins
车联网和数字化总经理,康明斯中国
1040-1050 Teabreaks
茶歇交流
1050-1115 The Digital Transformation of Service Supply Chains
后市场供应链数字化
Dr. Frank Debus
Vice Present Customer Services Managed Logistics, Siemens Healthineers
全球服务物流副总裁,西门子医疗德国
1115-1140 Digital Innovation on Aircraft Manufacturing and After Market Service &Support
飞机制造商的数字化,客户支持和后市场的转型分享
Mike Xu
Chief Operating Officer, Embraer China
首席运营官,巴西航空中国
1140-1240 Luncheon
午宴
1300-1700 Featured Experience: World's Largest Panda Breeding Center Visit (Limousine & ticket fee offered by organizer, seats limited)
下午统一前往成都大熊猫孵育基地参观
Mar 12th Tuesday 3月12日 周二早上
0850-0920 One By One Self Introduction /Speed Networking Exchanging Name Cards and Wechat
所有嘉宾3分钟自我介绍(来自哪家公司,什么职位和服务转型中遇到的问题)交换名片和微信
0920 Moving From Reactive To Proactive and Predictive Service Models
如何才能从被动式服务跃升至主动预测式服务?
Theophile Gandolfo
Vice President IoEE, Schindler China
副总裁梯联网,瑞士迅达电梯中国
Matthew Biskaduros
Sr. VP EI/MOD, Schindler Zone China
副总裁服务与维修,瑞士迅达电梯中国
0945 Cloud Powered Service Business and Expanding the Customer Relationship to Grow Top‐line Revenue
海尔是如何利用一站式云服务增进企业利润的?
Wang Yan
Overseas Service Director, Haier Group
海外服务总经理,海尔集团
1015 Casestudy: IoT and Digital Factory of BMW
宝马的数字化生产和无人工厂
Harry Qi, Digital Leader, BMW Brilliance
高级数字化经理,华晨宝马
1040 Inventory Innovation in Parts Logistics
备件的物流仓储创新
Hong Chen
Deputy GM, After‐market Business Division, LiuGong Machinery
后市场副总经理,柳工集团
1105 Internet + Equipment Machinery– How we build Xrea Industry Internet Platform updating from EBOM to SBOM
互联网+工程机械行业-徐工是如何搭建Xrea工业互联网平台从生产到售后升级效率的?
Qiliang Zhang, CIO, XCMG
CIO,徐工集团
1130 Dual Digital Core: One for Smart Manufacturing, the Other for Information Innovation
数字化双核心:一个给智造创新,一个给IT创新
Helen Xie
BD Director, SAP Labs China
业务拓展总监,SAP中国
1200 -1430 Closing Cultural Networking: Luncheon Gathering &Chuan Opera at DaMiao:
Group Photograph for Souvenir
( The Obama Couple were treated here during their visit)
午宴及川剧欣赏 大妙锦里店包厢